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American Home Shield (AHS) Review

Name: American Home Shield (AHS)
Brand: American Home Shield (AHS)

Established in 1971 and based in Memphis, Tennessee, American Home Shield offers home service contracts on major appliances and home systems. The company operates across 48 states. We have brought these detailed AHS reviews to help you understand its services better! Keep reading.

Number of customer served

States Covered

30 days

Guarantee

5,000

Coverage Limits

Coverage Pricing and more

OFFERS - N/A

Premium - $29 - $79

Deductible - $100 & $125

Review Home
Warranties

4.5/5

Home Warranty
Reviews

4/5

Consumer
Affairs

4.3/5

Consumers
Advocate

4.5/5

Investopedia
Rating

4.3/5

BBB
Rating

American Home Shield claims to have served approximately 2 million members since their inception. The company also claims to have paid more than $2 billion in warranty claims over the last five years and has a nationwide network of 17,000 local, licensed technicians. American Home Shield is a registered company regulated by the applicable authority.

AMERICAN HOME SHIELD PLANS

The company offers three home warranty plans to homeowners across the States. These are ShieldSilver, ShieldGold, and ShieldPlatinum. They provide various options to people looking for basic and comprehensive coverage. Take a look at the table below to understand the plans better.

ShieldSilver
ShieldGold
ShieldPlatinum

ShieldSilver

Air Conditioners
Ductwork
Main Breaker & Fuse Panel Box
Interior Electrical Lines
Garage Door Openers
Interior Plumbing Lines
Toilets
Faucets & Valves
Water Heaters
Heating System
Electrical System
Plumbing System
Doorbells
Ceiling & Exhaust Fans
Built-in Jetted Tub Motors, Pumps, and Air Switch Assemblies

ShieldGold

Air Conditioners
Ductwork
Main Breaker & Fuse Panel Box
Interior Electrical Lines
Garage Door Openers
Interior Plumbing Lines
Toilets
Faucets & Valves
Water Heaters
Refrigerators
Ranges/Cooktops
Ovens
Dishwashers
Built-in-Microwaves
Garbage Disposal
Instant Hot/Cold Water Dispensers
Washers
Dryers
Heating System
Electrical System
Plumbing System
Doorbells
Ceiling & Exhaust Fans
Built-in Jetted Tub Motors, Pumps, and Air Switch Assemblies
Installed Instant Hot/Cold Water Dispensers
Built-In-Microwave/oven

ShieldPlatinum

Air Conditioners
Ductwork
Main Breaker & Fuse Panel Box
Interior Electrical Lines
Garage Door Openers
Interior Plumbing Lines
Toilets
Faucets & Valves
Water Heaters
Refrigerators
Ranges/Cooktops
Ovens
Dishwashers
Built-in-Microwaves
Garbage Disposal
Instant Hot/Cold Water Dispensers
Washers
Dryers
Heating System
Electrical System
Shingles, tiles and shakes
Flat, roofing
Flashing
Underlayment
Doorbells
Roof Leak Repair
Ceiling & Exhaust Fans
Built-in Jetted Tub Motors, Pumps, and Air Switch Assemblies
Built-In-Microwave/oven
Coverage For Code Violence And Permits

Note-

You can also receive free HVAC tune-up, unlimited refrigerant, and $250 coverage for code violations, permits, and modifications under the ShieldPlatinum Plan. Get a free quote to know more.

Add-on Coverage

In addition to the standard plans, you can purchase add-ons. By opting for additional coverage, you can protect the following items:

Heating, pumping, and filtration systems for your pool and spa
Guest units under 750 square feet
Parts and components of your septic system
Parts and components of your well pump
Home electronics and entertainment products

How Much Do Plans Of American Home Shield Cost?

The price of American Home Shield coverage depends on factors like the size of your home, level of coverage, and Trade Service Call Fee (TSCF). Typically, AHS plans start as low as $29.99 per month and go up to $79 monthly. If you opt for Add-on coverage, you must pay some extra amount. Notably, the average price of a home warranty ranges from $500 to $700 per year, making AHS affordable.

What Is Trade Service Call Fee (TSCF)?

You are required to pay a service fee to the professional technician who visits your home to provide services when you file a claim. TSCF ranges from $100 to $125. It is important to note that with AHS, the higher the Trade Service Call Fee, the lower the monthly payments.

Requesting An American Home Shield Service

To request a service when your covered item breaks down, you can place a request online or by calling the American Home Shield phone number at 855.781.7369. The company will cross-verify if the faulty items are covered under your warranty plan and assign you a technician. The technician will arrive at your home and fix the faulty item.

How To File American Home Shield Claim Online?

You can file a claim online by logging into your account and completing the form. If you have trouble with the American Home Shield login, call the customer representatives at 888.682.1043.

Why Opt For American Home Shield’s Plans?

American Home Shield assures the following benefits if you opt for their home warranty plans.

Unlimited AC refrigerant under ShieldPlatinum Plan
Assistance from a network of over 17,000 contractors
System coverage of up to $5,000/item
Coverage for known pre-existing conditions

Red Flags To Watch For

There are some critical factors that you should know before opting for American Home Shield. They include:

Limited options for additional coverage
No coverage in Alaska and Hawaii
Lower deductibles equate to higher premiums

Our Verdict

American Home Shield has been serving customers in the States for over 50 years, which makes it one of the major companies in the industry. If you want flexible plans, pricing, and comprehensive coverage, consider exploring American Home Shield plans. However, AHS may not be suitable if you seek services in Alaska. You may check out other popular home warranty companies.

FAQs

Is there a waiting period?

Yes, American Home Shield home warranty plans include a waiting period. When you buy a home warranty plan, you will have 30 days until the warranty goes into effect. In other words, you can request service 30 days after signing the AHS contract.

Will I receive a refund if I cancel my American Home Shield contract?

If you cancel your American Home Shield contract within the first 30 days of your plan, the company will give you a full refund, provided you haven’t requested service during that period. If the company has provided a service, then the company will reduce the service cost incurred from your contract fee and refund the remaining amount.

If you cancel the contract after 30 days, AHS will charge a cancellation amount, and you will receive a pro-rata refund of your contract fee minus the service cost incurred (if any).

Can you transfer the AHS contract to the new owner?

Yes, you can transfer the AHS contract to the new homeowner. All you need to do is call the sales phone number on the contract and request a transfer of agreement.

How does the American Home Shield replacement policy work?

American Home Shield will replace the faulty parts and components if they are beyond repair. According to the company, the replaced parts and components will be the same standard as the original.

How can I contact the AHS customer support representatives?

You can contact the customer support representatives by phone or email. You can call American Home Shield at (833) 291-9231.

How to cancel American Home Shield plans?

To cancel the American Shield home warranty plans, call the customer support representatives at the phone number mentioned in your contract.